Telephone Operator Duties Telephones in a company would all be useless if there is no one to answer the call. View All Operator Resumes To be fully aware of and adhere of health and safety, fire and bomb threat procedures. This way, you can position yourself in the best way to get hired. 1) Interrupt busy lines if an emergency warrants. There are approximately 112,400 switchboard operators, 9,750 telephone operators, and 2,010 other communications equipment operators employed in … Telephone Communications Operator Hosp Resume Examples & Samples Excellent oral and written communication skills in the English language, including grammar and spelling Service excellence skills, including independent problem-solving and efficient multi-tasking Provided voice page announcements for the Magnuson Clinical Center and Hatfield Clinical Research Center buildings on a daily basis. Maintain quality control/satisfaction records via filing. Career Resources: Career Explorer - Salary Calculator Employer Resources: How to Write a Job Description - How to Hire Employees. Problem solving and resolution skills to ensure satisfied customers. Overhead announcements for individual staff, system failures, special services and emergency codes. Telephone operator jobs in chennai 17 telephone operator. Responds to emergency and urgent calls from patients in a timely manner. Use of switchboards and dial or press buttons to make connections. Prepared on-call schedules for physicians, Responsible for paging and logging pages of physicians. 3) Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. Telephone Operator Job Description Template. - Select from thousands of pre-written bullet points. A Telephone operator is the most important worker for any Calling Agency/Company. Directs callers immediately to clinical staff as necessary, Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party, Provides a pleasant and helpful phone contact for callers, Responsible for opening and closing the switchboard, Responsible for the in-house paging system, Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications, Triages and prioritizes calls as their urgency, and accurately routes calls accordingly, Immediately responds to all alarms, security calls, and medical emergencies, Pages all persons designated to respond to emergencies, Immediately reports to the supervisor any problems with, or abuses of the alarm system, Logs emergency response information as appropriate. Answer all 911 phone lines for Christiana and Wilmington hospital, codes, traumas, alerts, delta, Internal emergencies and facility transfers. Provide professional Operator assistance in a 24 hour call center, patient information, transfer to departments doctors offices, assist with staff and patients with making long distance calls. Telephone operator job description. By admin. Provided information to the public regarding NIH institute telephone numbers and locations. Find out what is the best resume for you in our Ultimate Resume Format Guide. 2) Keep records of calls placed and received, and of related toll charges. The low-stress way to find your next telephone operator job opportunity is on SimplyHired. This is the job for a telephone operator. Courteously and efficiently answers all incoming calls and connects callers with the correct extension. Job Description: 1) Operates cord or cordless switchboard to relay incoming, outgoing, and interoffice calls: Pushes switch keys on cordless switchboard to make connections and relay calls. A Telephone Operator is also responsible for setting up … Trains or assists wit training new telephone operators in performance of job duties. Responsible for paging and/or signaling doctors, nurses, technicians and emergency personnel. Based on our collection of example resumes, the ideal candidate for the job should demonstrate telephone etiquette, good listening skills, communication abilities, accuracy, and computer competencies. A typical resume sample for Telephone Operator mentions duties like listening to customer requirements, providing information, operating telephone equipment, estimating quotes, and handling administrative tasks. Obtained billing information to place national and international calls for patients and staff members across the 27 Institutes of the National Institutes of Health. Takes and relays messages in an accurate and timely manner. Ability to convey important information correctly and effectively, Assess what constitutes an emergency and contact appropriate personnel, Multi task between dispatching, account maintenance and excellent customer service, Operate multi line telephone system with heavy call volume upwards of 300+ calls a day, Perform various data entry tasks such as updating phone directories and proof reading documents. Start a free Workable trial and post your ad on the most popular job … Download Telephone Operator Resume Sample as Image file, Integration & Verification Engineer Resume Sample, Deliver exceptional customer service by professionally receiving and responding to incoming telephone calls from customers and coworkers, Assist customers by answering questions and transferring telephone calls to departments and stores in a professional and efficient manner, Provide a strong knowledge of store, departments, services and events, Work as a team player in a dynamic and fast-paced environment, Strong computer proficiency, including Word, Excel, Outlook and PowerPoint, Oversee voicemail and email communication, Review daily events and communicate accordingly, During downtime work with coworkers create Communications to parents, assist with scanning and other clerical tasks, Perform all tasks as directed by the Manager in pursuit of the achievement of business goals, Actively participate in training and development programs and maximize opportunities for self-development, Performs clerical duties as assigned to maintain workflow in the department, Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard, Work cooperatively with all personnel and clinicians, Answers priority calls promptly, determines the nature of the emergency and accurately executes procedures contained in hospital and department manuals, Fluent in Spanish and English. Worked as an Acting Supervisor for 5 years, Trained new employees and provided refresher and/or new promotion training, Held the standard for above average operator response time, Received the perfect attendance award 4 consecutive years. Telecommunications operators play a vital role in helping people and companies meet their ever-growing demands. Operating the institutional paging system, Processing all codes in a calm and timely manner, Knowledge of the different panels and alarms within PBX and what they are for so that the appropriate policies can be followed and to notify the appropriate personnel when an alarm triggers, Answer switchboard and direct calls to guests and appropriate departments. Your switchboard operator job description should emphasize the need for a great speaking voice. Switchboard Operator sample job descriptions, sample job responsibilities for Switchboard Operator, Switchboard Operator job profile, job role, sample job description for Switchboard Operator. The Machine Operator will also be responsible for inspecting parts to specifications and making adjustments, or tool changes as necessary to maintain quality specifications. See salaries, compare reviews, easily apply, and get hired. See our sample Telephone Operator Cover Letter. Support new CSRs in training and operating new accounts. Assist in posting payments for Commercial, Private, Medicaid and Medicare insurance. Assist customers in making telephone … Excellent customer service skills and personable nature. Maintain positive and productive working relationships with other employees. Resume Resources Resume Samples - Resume Templates. Their long list of free services includes career profiles, career videos, salary data, college profiles, information on majors and degrees, financial aid advice, and career assessment tests. A typical day for a Telephone Operator will also include: Companies want to hire the best in the field. Worked with 15 other CSRs in high call volume center taking messages and sending those messages to clients via facsimiles, pagers or voice calls. Experience in many hotel telephone operator systems including switchboards and automated services. Interacts with co-workers and customers in a professional, caring manner, displaying a positive attitude, Updates any events/functions to the DTCM system, Must be able to communicate clearly with a pleasant speaking voice when answering incoming calls, Accurately collection of information from Families and accurate documentation of requests, Promptly answer and listens to request and connects all calls received in a very polite and professional manner (using the designated phrase) with the correct person, office or clinic, Demonstrates knowledge of and the ability to render care and services based on appropriateness and need of patients, Always use soft handoff when transferring Families to another area in the Department or throughout the CHOP enterprise, Personable, resourceful in problem solving, supportive and helpful to callers, Have a working knowledge of Emergency procedures (Fire and Disaster, etc. Made referrals for scientific or research calls and processed inquiries for publications. MyPlan.com is unquestionably the best resource on the Internet for career and college information. This telephone operator job description sample will help you to create a basic job description for employees that includes career duties and responsibilities required. Hotel telephone operator resume sample – best format. Provided professional, friendly customer service to [company name] customers and the community. May reprogram the computerized fire alarm system after it has been activated, Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures, Receives and relays internal and external calls and provides general information according to protocol, Maintains desk directories, on-call list, reference guides and other associated reference materials, Operates beeper and paging system to contact personnel and code team, Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans, Serves as the answering service for all physicians of St. Agnes Hospital as well as some attending physicians, Operates multi line telephone in a calm, timely (usually within 10 seconds) and professional manner. Create a Resume in Minutes with Professional Resume Templates, Telephone Operator California Regional Office. JOB DESCRIPTION – RECEPTIONIST / SWITCHBOARD OPERATOR (Partial PT) ABOUT ERCC ERCC is a 111-bed, non-profit, short- and long-term nursing care and rehabilitation facility located in Elkins, WV…POSITION REQUIREMENTS ERCC is seeking a Receptionist / Switchboard Operator to serve as the primary point of contact for visitors and callers, and to provide supplemental clerical support for … Subject: Application for the Post of Telephone Operator. Keeping records of calls and providing resolutions when needed. - Choose from 15 Leading Templates. Knowledge of other languages will be an advantage, Ability to exercise judgement in sensitive situations and to maintain a high level of confidentiality, Ability to retain large numbers of names, departments and extensions, Proficient in the use of Front Office System, Positive attitude and good communication skills, especially on the telephone, Ability to work on your own and as part of a team, Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals, Previous experience in a customer-focused industry, Support store operations by being a general resource for customers and employees, Ability to prioritize multiple tasks in a fast-paced environment, Strong organizational and written communication skills, High level of professionalism, accuracy and attention to detail, Have a high school diploma, or equivalent (preferred), Ability to communicate clearly and professionally with customers and coworkers, Answering phone calls and assisting guest with communication needs, Experience using : Hotsos, Opera, Lotus Notes, Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines, Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly, Initiate action to correct a hazardous situation and notify supervisors of potential dangers, Log security incidents and accidents in accordance with hotel requirements, Be comfortable and effective in an environment of ambiguity or change, Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner, Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision, Follow standards, policies and procedures, Meet hotel attendance and grooming standards, A true desire to satisfy the needs of others in a fast paced environment, Must be able to work a flexible schedule, including weekends and holidays, Good verbal communication skills in English and Spanish required, Minimum of 2 years operator experience preferred, Communication and computer operation skills required, One to two years of medical/healthcare business office experience preferred, Excellent customer service skills required, Must demonstrate commitment and adherence to STHS's Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer, Process all incoming and outgoing calls accurately and courteously, Records and controls accurately wake up calls, Pages guests in co-operation with concerned departments, Assists guests with international calls and directory queries, Handles guests needs or requests and reports complaints to the Telephone Supervisor, Aware of local telephone listings and frequently dialled numbers, Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations, Advises defects on switchboard equipment to Supervisor, Attends to all guest queries and requests promptly, Maintains detailed knowledge of the Hotel’s fire, life and safety system, Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company, High School or Vocational Certificate in Business Management, Business Study or equivalent, 1 year experience in customer service or switchboard operator, Two (2) years of recent experience of a telephone console system preferably in a hospital environment, Demonstrated both written and verbal communication skills, Prior experience as telephone operator preferred, Ability to perform multiple tasks at a time, Effective communications skills both verbal and written, Demonstrates ability to understand process to reset and unlock user password accounts utilizing computer software, High School Diploma/GED or equivalent education, Knowledge of computer systems to include the MS Office Suite, Demonstrated high quality customer service & organization skills, Minimum, 1-year experience in a call center environment (preferred), Ability to read, write, and perform miscellaneous clerical duties, Ability to remain calm under times of stress and emergency, and when dealing with difficult callers, Excellent interpersonal and oral communication skills, Achieve positive outcomes from Guest queries in a timely and efficient manner, Accept and deliver all messages correctly and promptly for both Guests and management, Ensure all wake up calls take place at the correct time, Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate, Handle emergency calls immediately and relay comprehensive and accurate information, as required, Demonstrate a high level of customer service at all times, Comply with hotel security, fire regulations and all health and safety legislation, Attend appropriate training courses, when required, Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity, Commitment to delivering a high level of customer service, Handles incoming calls and paging requests connecting parties if possible and /or providing information as requested, Experience with personal computer, data entry, word processing, and windows environment, Ability to communicate effectively in Papiamentu, English, Dutch and Spanish, Ability to work well with guests to resolve complaints in a positive manner, Previous PBX experience, preferably in a hotel, Ability to use radio communications and remain calm in emergency situations, Courteously and efficiently answers all incoming calls and connects callers with the correct extension, Takes and relays messages in an accurate and timely manner, Responds to emergency and urgent calls from patients in a timely manner. They must be the first person callers speak with and should be capable of communicating information effectively about the business. Telephone Operator Resume Examples & Samples. I would certainly like to be a part of this admired firm. Customer service job description | job description examples. 4,365 telephone operator jobs available. Machine Operator Resume Format. There are over 4,365 telephone operator careers waiting for you to apply! Dispatched landscaping, home heating oil and towing technicians as required for accounts. Obtain authorization for supplies and follow all contracted and non-contracted decision trees for insurance companies. Meet and exceed goals outlined by Corporate Office. Quickly and effectively solve customer challenges. Additional services included delivery of excellent customer service and resolve inquires. Job Duties and Tasks for: "Telephone Operator". - Instantly download in PDF format or share a custom link. A typical resume sample for Telephone Operator mentions duties like listening to customer requirements, providing information, operating telephone equipment, estimating quotes, and handling administrative tasks. Maintain a friendly and diplomatic relationship/manner with all prospective customers. The Machine Operator will be responsible for performing various tasks to set up, operate, monitor, troubleshoot and perform preventive maintenance on assigned machines. Multi-task for general inquiries like pricing and products. Ability to transmit information appropriate to HIPPAA regulations.orally in order to provide approved status information to callers, Smiling, making appropriate eye contact, and giving undivided attention to customers, Responding in a timely, accurate manner to assignments and requests, Maintaining fiscal responsibility by utilizing resources wisely, taking care of equipment, and preventing lost charges, Solving problems, meeting needs, and determining what can I do to make a positive difference, Adapting to changes in a positive, professional manner, Attends staff meeting and complete all mandatory training on time, Does not incur unapproved overtime, arrives on time and leaves on time and has few unscheduled absences, Operating switchboard, and routes incoming calls to appropriate departments, Answering enquiries from callers / taking messages, Handling users’ requests for external voice conference services, Backing up receptionists during their absence, Coordinating company car booking and assignment, Performing miscellaneous job-related duties as assigned, Verifying on calling cards, and collecting calls billings, Preparing data input for monthly telecom billings, Work on duty shifts: 08:15 – 17:15 / 09:30 – 18:30. Posted on August 7, 2016 Updated on December 28, 2016. Switchboard operators are expected to work with complex business systems in order to relay interoffice, outgoing or incoming calls. 2) Plugs cord of cord type equipment into switchboard jacks to make connections and relay calls. Eligible candidates hold a high school diploma and are offered on-the-job training. Provided telephone, voice paging, electronic signal paging and information services to dozens of patients, NIH personnel, and contractors, including the general public on a daily basis. Telephone Operators work for companies from various industries and are responsible for taking phone calls and directing customers. Some of the key job duties of a Telephone Operator Resume are to direct calls to the relevant department, place outgoing calls if needed, receive messages, make a log of all calls made from the organization, etc. Switchboard Operator Job Description Switchboard operators answer incoming phone calls and direct them to the right person or department, answer customer questions and complaints, and direct visiting customers to various locations within the property. Must be polite and courteous while answering the phone. Natural inclination for helping others fulfill their needs. Build and maintain business relationship with customers by providing prompt and accurate service. Be the first to see new Telephone Operator Receptionist jobs. Provided operator assistance to incoming callers by answering, directing and transferring calls. Telephone operator job description, duties and jobs part 1. Dear Sir, I am writing in regard to apply for the post of your advertised job of Telephone Operator available in your company. Ensure operating standards and customer requirements are met at all times. © 2021 Job Hero Limited. Proficient in the use of software Amcom and the AVAYA phone system. Responsibilities: Calmly and efficiently handles Stats, Codes, Traumas, Disaster and Emergency calls with the highest priority; Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system; For a job that requires technical proficiency, the best Machine Operator resume format you can use is one that showcases your skills, qualifications and experience. On a daily basis, Telephone Operators perform clerical duties such as typing, proofreading, and sorting mail. Telephone Operators job description, Telephone Operators salary, Telephone Operators information, what is the job of a Telephone Operator like, pros and cons about Telephone Operators, colleges and universities for Telephone Operators, is Telephone Operators the right career for me, careers in Office and Administration. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well. Meet and greet visitors, data entry, open, sort and distribute mail. Similar careers A telephone operator’s main jobs are to answer client inbound calls and emails, answer frequently asked questions about our clients, and dispatch messages. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Exemplary reception abilities and friendly telephone service. ), Promote and maintain team relationships within coworkers in the Department and other CHOP departments that we are partner, Reports any incident that seems unusual/deficient to immediate supervisor, Demonstrate the resiliency and flexibility essential to working effectively in a rapidly growing, fast-paced, and constantly evolving set of programs, Develop a thorough understanding of the systems--including the various programs, procedures, individuals and their functions within DCAPBS, in order to appropriately provide basic information to callers and to appropriately hand-off calls to the proper person or program, Completion of high school diploma plus up to one year on-the-job training experience in a high volume operator or switchboard role which provides the following knowledge, skills and abilities, Ability to operate paging, public address, and telephone systems, hospital extensions, departments, names of key hospital personnel and hospital policies and procedures, Interpersonal skills necessary in order to communicate effectively with a wide variety of hospital personnel, patients and outside callers in gathering and exchanging approved information. 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Part of this admired firm communicating information effectively about the business diploma and are responsible for taking phone and. For taking phone calls and directing customers at all times, data entry, open, sort distribute. Myplan.Com is unquestionably the best way to find your next telephone operator job description should emphasize the need for great. Career Explorer - Salary Calculator Employer Resources: How to Write a job description for employees includes... Emergency warrants switched to automated systems over time, a hands-on approach is more appreciated by.! With customers by providing prompt and accurate service California Regional Office or assists wit training telephone... Tailor your Resume by picking relevant responsibilities from the examples below and then your! Our company is looking for a telephone operator Receptionist jobs Hatfield Clinical research Center buildings on a daily,. Join our team prospective customers AVAYA phone system and distribute mail phone calls and callers... Data entry, open, sort and distribute mail business relationship with by. Play a vital role in helping people and companies meet their ever-growing demands greet visitors, data,! May be asked to do other jobs as well a Resume in Minutes with professional Resume Templates, operators!